ICT Knowledge Base
Technology can be complex, and businesses often face common questions when managing their IT environments.
Our knowledge base provides clear answers to frequently asked ICT questions, helping you better understand the technology that powers your organisation.
If you can’t find the answer you’re looking for, our team is always available to help.
Categories for Your Knowledge Base
Connectivity & Networking
What is the difference between fibre and LTE internet?
Fibre internet uses physical fibre optic cables to deliver high speed internet connectivity. It provides very stable speeds and low latency, making it ideal for businesses.
LTE internet uses mobile cellular networks and is typically used as a backup connection or in locations where fibre is unavailable.
What is SD WAN and why do businesses use it?
SD WAN (Software-Defined Wide Area Network) allows businesses to manage multiple internet connections intelligently.
It can automatically route traffic across different connections such as fibre, LTE, or wireless links to improve reliability and performance.
Why does my office WiFi keep dropping?
Common causes include:
- Poor access point placement
- Network congestion
- Interference from nearby networks
- Outdated networking hardware
A properly designed wireless network usually resolves these issues.
Cybersecurity
What is ransomware?
Ransomware is a type of cyberattack where hackers encrypt a company’s data and demand payment to restore access.
Without proper backups and security protections, ransomware can completely disrupt business operations.
What is endpoint protection?
Endpoint protection software secures devices such as laptops, desktops, and servers against malware, ransomware, and other cyber threats.
These solutions monitor device behaviour and block suspicious activity before it can cause damage.
What is phishing?
Phishing attacks attempt to trick employees into revealing sensitive information such as passwords or banking details through fraudulent emails or websites.
Employee training and email security tools help prevent phishing attacks.
Cloud & Hosting
What is a cloud server?
A cloud server is a virtual machine hosted in a secure data centre instead of running on physical hardware inside your office.
Cloud servers provide scalability, improved reliability, and easier remote access.
Is cloud hosting secure?
Yes. When properly implemented, cloud environments often provide stronger security than traditional on premises infrastructure due to advanced monitoring, redundancy, and enterprise-grade infrastructure.
What is a virtual machine?
A virtual machine (VM) is a software based computer that runs inside a physical server.
Multiple virtual machines can run on a single physical server, allowing businesses to efficiently use computing resources.
Microsoft 365 & Email
What is Microsoft 365?
Microsoft 365 is a cloud based productivity platform that includes tools such as Outlook, Teams, SharePoint, and OneDrive.
It allows businesses to collaborate, communicate, and manage documents securely from anywhere.
Why should businesses use professional email instead of Gmail?
Professional email addresses using your company domain (e.g. name@company.com) build trust with clients and provide better security, management, and collaboration features.
What is multi factor authentication (MFA)?
Multi factor authentication adds an extra layer of security by requiring users to verify their identity using an additional device, such as a mobile phone.
Storage & Backup
Why are backups important?
Backups protect businesses from data loss caused by hardware failures, cyberattacks, accidental deletion, or disasters.
Without backups, recovering lost data can be extremely difficult or impossible.
How often should businesses back up their data?
Most businesses should back up critical systems daily or continuously depending on their operational requirements.
What is disaster recovery?
Disaster recovery is a strategy that allows businesses to restore systems and data quickly after major disruptions such as cyberattacks, hardware failures, or natural disasters.
IT Support
What does managed IT support mean?
Managed IT support means a service provider monitors, manages, and maintains your IT environment to prevent issues and ensure systems remain operational.
What is remote IT support?
Remote IT support allows technicians to access computers securely over the internet to diagnose and resolve technical issues without visiting the office.
Why do businesses outsource IT support?
Outsourcing IT support allows businesses to access experienced technology professionals without the cost of maintaining a full internal IT team.
Website & Digital
Why is website speed important?
Slow websites frustrate visitors and negatively impact search engine rankings.
Fast websites improve user experience and increase the likelihood of converting visitors into customers.
What is SEO?
Search Engine Optimisation (SEO) improves a website’s visibility on search engines like Google, helping businesses attract more visitors and potential customers.
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